By clicking on the submit button you accept that the exchange you are requesting is only due to the defective item you received and you are requesting the exchange within 7 days of the delivery.

Due to the nature of the item If the 7 days has been passed the request will be rejected and you are not entitled to get refund/exchange.

****Terms and Conditions****

(https://www.galaxylights.co.uk), your premier destination for mesmerizing galaxy projectors. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before making a purchase. If you do not agree with any part of these terms, you may not use our services.
1. Product Information
Galaxy Lights aims to provide accurate and up-to-date information about our galaxy projectors, including product details, pricing, and availability. However, we do not warrant the accuracy, completeness, or reliability of any product information on the website. Prices are subject to change without notice.
2. Online Payment
All payments on Galaxy Lights are processed securely through reputable payment gateways. By making a purchase on our website, you agree to provide accurate payment information and authorize the transaction. We do not store credit card details and ensure that your payment information is handled with the highest level of security.
3. Shipping and Delivery
Galaxy Lights strives to process and ship orders promptly. However, delivery times may vary based on your location. Our commitment to efficient shipping involves employing trusted services, ensuring deliveries to specified addresses within their house boundaries, and providing a safety measure by leaving packages in assumed secure locations if recipients are absent at the address. EVRi always shows the image of the location where the secured item is placed so it makes sure of the fact that you can easily find the package on your location.

While customers can liaise with the local post office (Royal Mail) or courier service (EVRi) for alternative delivery options, we disclaim responsibility for losses incurred due to such arrangements. Regrettably, we do not assume liability for delays, damages, or losses occurring in transit. Once items are delivered, any subsequent loss or theft falls outside our responsibility. We encourage customers to stay informed about their shipments and promptly address delivery-related concerns with the designated courier services. Please refer to our Shipping Details for more information.
4. Return Policy
We understand that circumstances may arise where you wish to return a product. However, we do not accept returns. We only offer exchanges within 7 days of receiving your order. To be eligible for an exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
5. Exchange Procedure
If you wish to exchange a product, please contact our customer service team within 7 days of receiving your order. We will provide you with instructions on how to proceed with the exchange. Return shipping costs are the responsibility of either customer or us based on the situation.
6. Defective or Damaged Items
In the rare event that you receive a defective or damaged product, please contact us immediately or within 7 days of delivery. We may request evidence, such as photographs and video proof, to assess the issue. If deemed defective or damaged, we will arrange for an exchange or refund at our discretion.
7. Intellectual Property
All content on the Galaxy Lights website, including some images, text, graphics, logos, is the property of Galaxy Lights and protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content without our express written consent.
8. Privacy Policy
Galaxy Lights is committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website, you agree to the terms of our Privacy Policy.
9. Changes to Terms and Conditions
Galaxy Lights reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes.

By using our website, you agree to these terms and conditions. If you have any questions or concerns, please contact our customer service team at orders@galaxylights.co.uk. Thank you for choosing Galaxy Lights!